1.1 The contract between the company Woodstar Milano and the Customer shall be concluded with the acceptance, even partial, by Woodstar. This acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, you acknowledge that you have read all the information provided to him during the purchase process, and accept the terms and conditions and payment transcribed below.
1.2 If the customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the online purchase procedure will print or save an electronic copy but keep these general conditions of sale, subject to the provisions of the Consumer Code (Legislative Decree 206/05) on distance selling.
1.3 The customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance, even partial, of an order.
2.1 The Customer can only buy products in the electronic catalog of Woodstar.it and / or on th e company webiste Woodstarwatches.com. However, the picture accompanying the description of a product may not be fully representative of its features but differ in small details or the nature of the material.
2.2 Proper receipt and acceptance of your order is confirmed by our sites by an email reply, sent to the email address supplied by the customer. This confirmation message will include the date of the order and the 'Customer Order Number', to be used in any further communication. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document.
2.3 In the event of non-acceptance, Woodstar Milano ensure timely notification to the customer.
3.1 Credit Card
3.1.1 In case of purchase of goods with credit card payment, together with the completion of the online transaction, the reference bank will authorize only the amount of your transaction. The amount of the delivered goods, even partially, will be charged to the credit card of the Customer following, and its communication to the customer order.
3.1.2 At no time during the purchase process we are able to know information about the buyer's credit card, transmitted through secure connection directly to the bank handling the transaction. No archive of our company retain such information. In no event so we can be held responsible for any fraudulent use of credit cards and unfair by a third party, upon payment of our products.
3.2 bank transfer.
3.2.1 The form of payment "Transfer Policy" does not work on all items in the catalog. Any restrictions are clearly indicated in the shopping cart. In case of payment by bank transfer in advance, as ordered by the customer will be kept until receipt of proof of payment, to be sent to Woodstar Milan (via email) no later than 3 working days from the date of acceptance . The sending of the order will take place only when the actual crediting of the amount due on the c / c Woodstar Milan, which must be within 7 working days from the date of acceptance. Go beyond those limits, the order will be automatically canceled.
3.2.1 The purpose of the bank will always contain:
a) The order number; b) The date of the order; c) Name and surname of the order.
4.1 Woodstar Milano can only accept orders for delivery in Italian territory and in the European Union, as well as the territory of the Russian and UK.
4.2 For every order placed via the official websites of our business we issue the invoice and / or receipt of the order, sending it inside the package, in accordance with Article 14 of Presidential Decree 445/2000 and DL 52/2004, or electronically via email. For the issuance of the invoice, the information provided by the Customer. No change in the bill will be possible after the issuance thereof.
4.3. Delivery costs shall be borneby the purchaser, without prejudice to any deals with expeditions against Woodstar Milano, shown explicitly at the time of order placement.
Payment for the goods by the customer shalll be via the method chosen when ordering. Nothing is due from the Customer with respect to the total order.
4.4 No responsibility can be attributed to Woodstar Milano for a delay in the order or delivery of the order.
4.5 Upon delivery of the goods by the carrier, the Customer must check: a) That the number of boxes is the same as indicated in the transport document; b) that the packaging is not damaged, or wet or otherwise altered, including the sealing materials (tape).
4.6 Any damage to the packaging and / or product or the mismatch in the number of items or information must be immediately notified, subject to control WRITTEN (specify why RESERVE, eg. "Packaging broken", "packaging crushed "etc.) on the proof of delivery courier. Because once signed the Courier, the Customer may not oppose objection on the external characteristic of the delivered goods.
4.7 Any problems or completeness of the conformity of the products received with as indicated in the e-mail confirmation of the order must be reported within 3 days from delivery, as provided herein.
4.8 If you fail to collect within 5 working days of material in storage at the warehouses of the courier because of repeated inability to deliver to the address specified by the Customer, the order will be sent back to our warehouse and we will keep the amount corresponding to the cost of storage of the goods at the warehouses of the courier and the cost of transporting the goods at its stores and the order in question will be canceled.
5.1 In accordance with Legislative Decree 206/05, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form a reference to VAT ), has the right to terminate the contract for any reason, without explanation and without penalty, except as described in Sections 5.3 and 5.5.
5.2 To exercise this right, the customer must send Woodstar Milano a notice to that effect within 14 days of receipt of goods. Such notice shall be sent by the form for returns order directly on our corporate websites. Upon receipt of such notice of withdrawal, Woodstar Milano will quickly inform the customer instructions on how to return. The goods must be returned intact, complete with all its parts and in its original packaging, preserved and possibly used in the normal care, without any signs of wear or dirt, subject to the conditions of the following Sections 5.3 and 5.5.
5.3 The right of withdrawal is subject to the following conditions:
a) The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased; b) The products must be returned intact and in original packaging, complete in all its parts (including packaging, packaging, and any documentation and accessories); to limit damage to the original packaging recommend incartarla and tape it; should be avoided in all cases the attachment of labels or tape directly on the original packaging of the product; c) In accordance with the law, the shipping costs for return of the goods shall be borne by the customer; also will not be reimbursed for the cost of delivery to the customer and any other costs indicated at the time of order; d) The shipment until the certificate of receipt in our warehouse is under the responsibility of the customer; e) In case the goods are damaged in transit, Woodstar Milano will inform the customer (within 3 working days of receiving the goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the goods (if insured) in this case, the product will be made available to the customer for the return and canceling the request for withdrawal; f) Woodstar Milano is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; g) Upon arrival at the warehouse, the product will be inspected for any damages not caused by transport. If the package and / or original packaging are damaged, Woodstar Milano will deduct from the refund due to a percentage not exceeding 25% of it, towards the cost of restoration.
5.4 Without prejudice to any repair costs for damage to the original, Woodstar Milano will refund the customer the full amount paid within 10 days of return of goods, by transfer of the amount charged to the credit card or by bank transfer or other means. In the latter case, the Buyer shall promptly provide to the bank on which to obtain reimbursement (IBAN of) in the case of bank or all information for reimbursement with other possible modes.
5.5 The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or contents), where Woodstar Milano finds: a) not diligent use of the property which has compromised the integrity or the use of any supplies; b) The lack of external and / or internal packaging; c) The absence of parts of the product (accessories, manuals, parts, ...); d) Damage to the product for reasons other than transportation.
In the case of loss of the right of withdrawal, the goods remain at the warehouse Woodstar Milano, available to the customer for collection at your expense.
6.1 All products Woodstar Milano are covered by warranty for 12 months from the date of purchase against defects in manufacture, in accordance with Decree 24/02. To use the warranty, the customer will keep the warranty card included in the original packaging and the invoice and / or receipt issued by Woodstar Milano at the time of purchase.
6.2 The warranty of 12 months in accordance with Decree 24/02 applies to products that present obvious defects in material with which it is built or manufacturing defects, provided that the product has been used properly, in accordance with its intended use . The warranty does not cover normal Woodstar Milano wear and / or deterioration and damage caused to exposure to water or fire, the battery, case, glass breakage, the strap, theft or loss.
6.4 In the event that, for whatever reason, Woodstar Milano was not able to make the customer a product warranty (repaired or replaced), Woodstar Milano will proceed at its own discretion to refund the amount paid, taking into account the use of well, or its replacement with a product of equal or superior characteristics.
6.6 In cases where the application of safeguards providing for the return of the product, the product must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories: Guarantee booklet, etc .. .); to limit damage to the original packaging, we recommend that you put it in another box; should be avoided in all cases the attachment of labels or tape directly on the original product packaging.
7.1 The personal information requested under the order are collected and processed to meet the expressed demands of the customer and will not under any circumstances and no license to third parties. Woodstar Milano guarantees its customers the respect of rules on the processing of personal data covered by the Privacy Code referred to in Legislative Decree no. 196 of 2003.
7.2 The data controller is Woodstar Milano di Marco Serafin, Via Dante Alighieri 18, 20080, Cisliano, Milano, Italia – P.IVA 08141160963.
The sales contract between the customer and Woodstar Milano is concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the territorial competence is that of the reference hole of his town of residence; in all other cases, the territorial competence is exclusively that of the Court of Milano.
